Refund policy

Return/ Refunds

As we operate within an extremely specialised market we strongly recommend that you consider your purchase carefully, as a number of our items are custom made to order, shipped in to customer specification and may come with charges to return them. Special made, custom or some made to order items are non refundable as they are specifically made for your order and is something we do not stock.  A store credit may be awarded, this is on a case by case basis. 

We are not able to process any full refunds for change of mind, external circumstances (selling car/ written off car etc), not being able to install it yourself without professional help/ discussing options with Modz Mart first or being unable to wait for the product to be made in the time frame listed above.

If for whatever reason you do change your mind and would like to return your order after delivery of your pre-order item, we’re happy to refund or exchange your purchase as long as it is unopened and in its original packaging. This option is available for 3 days after delivery. 35% Restock/Cancellation fee applies plus the shipping fee of the product and the booking returned to us. If a refund is approved, it will take 5-10 business days to process once returned regardless of fault or reason.  

Whilst the goods are in your possession you must take reasonable care of them and not use them. 

 We cannot refund/cancel your purchase if:

  • You return your product without proof of purchase.
  • The products have been sat in, used, any bolting points have been fixed to a surface or the products are damaged.
  • Product arrives damaged during freight as Modz Mart holds the right to send a replacement product. 
  • If the product is already made and in the freight process. 
  • If your freight has been delayed due to logistical delays on route to you. This is outside of our control and do not have any say on logistics. 
  • The goods were a special order and/or made to your specification.
  • The Products were not originally purchased from us.
  • Not wanting to pay freight for your made to order product
  • The Products was deemed defective without proof of professional installation (not OEM fitment is not deemed defective)
  • There are courier delays or freight issues
  • A holding deposit was left for a specific product or order
  • Special made, custom or some made to order items are non refundable as they are specifically made for your order and is something we do not stock
  • If the item is in stock

Modz Mart reserves the right to cancel, at any time before delivery, an Order that it has previously accepted where:

(a) Modz Mart , acting in good faith, is unable to obtain sufficient quantities of stock to fulfil your Order within a reasonable time;

(b) An event beyond Modz Mart control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike, pandemic, governmental action or failure or problems with the internet or third party computer systems, means that Modz Mart is unable to supply the Goods within a reasonable time;

(c) Goods or services ordered were subject to an accidental error on the Website, for example, in relation to a description, price, reward or image; If this occurs, Modz Mart will issue a full refund of the total price paid. 

Please note all our items are wrapped up in bubble wrap and shipped out with a hard reinforced cardboard box however sometimes freight damage does occur due to freight Companies. We will not be responsible for any freight damage that occurs during transportation we highly recommend the buyer purchases freight insurance. Please contact us if you wish to purchase freight insurance with your order.

 

Please note for our international customers/ orders, the orders cannot be cancelled after the production process has been commenced. It cannot be cancelled due to change of mind, freight delays, damages or delayed issues. Sending products across the world are subject to many external factors. We do our best to make sure your products arrive to you in a safe and timely manner. Our eta's are the best estimates that we receive from our courier partners but these are only estimates as there are a list of factors involved.  

As per the ACCC Refunds & Returns Policy

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it

• is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.

 

Unforeseen Circumstances and Unique Situations
The aftermarket parts industry is unique due to the products on offer and their intended purpose. Products are often large, but light weight. Production requires precision and accuracy in order to replace and/or adhere to the original shape in an acceptable and high quality manner. With such a large catalog of products for all vehicle models and styles/types, there may be abnormalities in regards to scheduling for production completion.

Likewise, there will be situations where the nature of the product you have purchased will require specific instructions and equipment for shipping. This also includes circumstances that are out of our control, such as extreme weather, contractor logistical issues, industrial disputes or customs. At Modz Mart we operate using the most efficient method of delivery to and from our warehouse. Any delays or issues in this area will be communicated with you as necessary.